Matik Blog

Announcing Our New Ebook: How to Build an Operations Strategy for Customer Success

How to Build an Operations Strategy for Customer Success

Creating the Ultimate QBR: Tips & Best Practices Your Team Needs Now

How to Streamline Collaboration Between Customer Success & Sales

Business Review Dos and Don'ts in 2023

Why Matik is a Must-Have for Busy Data Teams

On-Demand Webinar & Demo: Meet Matik Mail

How to Improve Collaboration Between SaaS Customer Success and Product Teams (and Why it Matters)

A Conversation with Customer Success Executives: Key Takeaways

Why Data-Driven Stories Should Be at the Center of Every Customer Conversation

A Guide for Scaling Your SaaS Customer Success Team

New Features and Product Updates: Q1 2023

The Essential SaaS Customer Onboarding Checklist

Introducing Matik Mail

Customer Success Teams: This is How to Share Data with Customers in a Scalable Way

10 Tips for Improving SaaS Feedback Loops

Internal Account Review One-Pager Template: The One-Pager Your CS Team Needs Now

Business Case Deck Template: Best Practices and Examples

What do Customers Want in a Business Review?

Understanding the Changing Role of CFO in an Economic Downturn

8 Ways to Improve Your Contract Renewal Strategy

What is Data-Driven Content?

QBR One-Pager Template: Best Practices & Examples

Client Kickoff Presentation Template: Best Practices & Examples for Successful Onboarding

Common Customer Expansion Challenges and How to Solve Them

Your Guide to Customer Retention in 2023

February 28, 2023

How and Why to Present Data Earlier in the Sales Cycle

February 28, 2023

5 Mistakes That Lead to Failed Customer Renewals

February 22, 2023

Experimenting with ChatGPT for Customer Success Processes

February 21, 2023

The Essential QBR Template

February 10, 2023

Build vs. Buy: How Salesloft Invested in Their CSMs by Choosing Matik

February 10, 2023

New Matik Data Sources: Microsoft Excel & Microsoft SQL

February 3, 2023

How a Leading Workforce Management Software Company Used Matik to Increase Customer Touchpoints & Save CSM Time

February 1, 2023

Which Data do Customers Actually Care About?

January 31, 2023

3 Data-Driven SaaS Trends in 2023

January 23, 2023

12 Customer-Facing Presentations Your Team Can Improve Now

January 20, 2023

The Tech Your Customer Success Team Needs to Build Trust in 2023

January 18, 2023

New: Easier Presentation Regeneration and Sharing

January 10, 2023

10 Customer Success Influencers to Follow in 2023

January 6, 2023

Learnings from a Dinner Discussion with Top Customer Success Executives

January 6, 2023

New eBook: How to Use Data to Build Customer Trust

December 19, 2022

Telling Better Stories With Salesforce Data

December 15, 2022

How Greenhouse Scaled Account Coverage with Fewer Resources

December 13, 2022

3 New Year’s Resolutions For Your Customer Success Team

December 8, 2022

Envoy Saves Time on Personalized Customer Presentations with Matik

November 28, 2022

Is Your Customer Success Team Wasting Time? How to Diagnose and Fix

November 28, 2022

Roadmap to Renewal: 5 Tips to Keep Customers in 2023

November 22, 2022

2022 Review Roundup: What Customers are Saying About Matik

November 17, 2022

Quiz: Grade Your QBR

November 14, 2022

Common QBR Mistakes (and How to Avoid Them)

November 9, 2022