There's a lot of amazing sessions at Matik's upcoming AI + Customer Success Summit! Are you trying to figure out which ones you should attend?

If you're a customer success team member, here's the comprehensive list of sessions you will want to attend and that are geared towards you (there are 9!)

1. Opening Keynote

Come join to learn more about what to expect with the summit and hear the perspective of OpenAI's Head of Sales. Speakers include:

• Aliisa Rosenthal - Head of Sales at OpenAI
• Nik Mijic - Founder & CEO at Matik

Click here to add the session to your calendar.

More details here.

2. Untangling AI: What to Expect in the Future

AI is a hot topic and everyone is trying to figure out how to start using it. But what’s around the corner and how do you get ahead of it? Join this session to hear directly from VCs who have a bird’s eye view of AI trends and how various companies in their portfolio are thinking of using it. This panel includes VCs from Andreessen Horowitz (a16z), Menlo Ventures, Success Venture Partners, and The New Normal Fund. Speakers include:

• Nik Mijic - Founder & CEO at Matik [MODERATOR]
• Allison Pickens - Founder & General Partner at The New Normal Fund
• Grace Ge - Principal at Menlo Ventures
• John Gleeson - Founder & Managing Partner at Success Venture Partners
• Zeya Yang - Partner at Andreessen Horowitz

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More details here.

3. What is AI & Why the Hype?

Are you skeptical about AI? Do you think AI is just ChatGPT? Are you wondering what AI has to do with Customer Success? In this session we will cover what AI is, why you should care about it, and what you should do with it.

Spoiler Alert:

AI is a transformational technology on the scale of automobiles, planes, radio, television, internet, and mobile. The hype is because it has started to "hockey stick". If you haven't thought about it or started to dig in on AI yet, NOW is the time to pay attention and get involved.

Speaker is Jan Young - Founder & Chief Customer Officer at JanYoungCX

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More details here.

4. AI & the CSM: The Day-to-Day of Leveraging AI in the Customer Journey

If you’re wondering how you, a CSM, should be using AI in your day-to-day interactions with customers, this session is for you. Hear from top CS leaders on how they are planning to help their CSMs, and themselves, use AI to enhance customer relationships and uplevel the whole customer journey. Panelists include customer success innovators from Mixpanel, Glassdoor, Hubspot, and RideCo. Speakers include:

• Spencer Davison - Head of Technical Account Management at Matik [MODERATOR]
• Connel Valentine - Director of Technical Services in Customer Success at RideCo
• Daphne Costa Lopes - Head of Customer Success, UKI at Hubspot
• Farzan Faramarzi - Enterprise Customer Success Manager II at Glassdoor
• Ryan Seams - Senior Director, Customer Success & Services at Mixpanel

Click here to add the session to your calendar.

More details here.

5. AI-Powered Productivity: Elevating Customer Success to New Heights

In this highly anticipated session, Hakan will share his expertise and insights on leveraging AI to take your productivity to new heights.

Discover how AI-driven analytics and automation can revolutionize Customer Success with real-life examples and practical advice, providing you with invaluable insights.

As the founder of TopCSjobs.com, the leading job board exclusive to Customer Success opportunities, Hakan Ozturk is dedicated to empowering CS professionals on their path to success.

Don't miss this transformative session. Boost your productivity with AI!

Speaker is Hakan Ozturk - Founder at The Customer Success Cafe Newsletter

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More details here.

6. ChatGPT in CS: A Practical Guide to Starting Your GenAI Journey

Discover the transformative power of ChatGPT in the world of Customer Success. This engaging and interactive session will open your eyes to the potential of ChatGPT to revolutionize your daily tasks, customer interactions, and career.

By attending this live session, you'll gain:

• A solid understanding of ChatGPT and its potential to elevate your skills and experience
• Practical knowledge on integrating ChatGPT into your work for improved efficiency and productivity
• Expert insights on crafting effective prompts to get the most accurate and relevant responses from ChatGPT
• A live demonstration of ChatGPT in action, showcasing real-world applications for customer success managers
• Inspiration to explore the future of AI in customer success and the opportunity to become an early adopter in your organization

Speaker is Mickey Powell - Co-Founder, Head of GTM at UpdateAI

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More details here.

7. How Personalization Can Amplify Your Digital Success Programs

Learn how Okta has embedded personalization into their digital-led customer success experiences and how AI can drive personalization to the next level.

Speaker is Alana Stoltzfus - Senior Digital Growth Manager at Okta

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More details here.

8. AI in Action: Strategies for Enterprise & Mid-Market CSMs

A deep dive into how AI can be leveraged to enhance & transform how you work with enterprise & mid-market segments.

This session isn't just about understanding AI—it’s a deep dive into how AI can be leveraged to enhance your daily tasks and transform your customer relationships. Through relatable examples and actionable strategies, this session will empower you to integrate AI into your everyday workflow. A must-attend session for both aspiring and veteran CSMs.

Speaker is Chad Rosh - Team Lead, Customer Success at GaggleAMP

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More details here.

9. Workshop: How to Use AI to Create & Repurpose Content

Does your CS team struggle with translating data into insights? Are you trying to figure out how to get AI to do it for them (maybe even yourself)? Then you’ll want to attend this workshop, where we will practice using AI to create high-level takeaways and insights from data and its visualizations.

You’ll come away from this hands-on session with new data insights that you & your team can immediately use.

The below are not required to attend the workshop, but in order to get the most out of it:

- Bring a SQL query you’d like to optimize and work on

- Have a Google Slides or PowerPoint Presentation ready that includes data that you’d like to get insights on

- Bring a Google Sheet or Excel report of non-formatted, raw data you would want to leverage in a presentation

Speaker is Jenn Snider - Sr. Technical Account Manager at Matik

Click here to add the session to your calendar.

More details here.

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