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Nowadays, it's not enough to keep a customer from churning, you also have to be able to increase their contract value (and thus increase NRR). But what's the best way to go about this? It's definitely not sending over a list of features or even just sharing case studies.
What you want to do is show customers that your product has already delivered ROI, and then help them see the additional value that they can unlock by using more features or adding product lines. All while making sure any ROI/value conversation relates back to their business outcomes. A best-in-class Expansion Deck can help you do exactly this.
In the Expansion Deck template, you'll get best practices for telling this story, and how best to incorporate data into it, including:
The Expansion Deck is built not just to illuminate the past. It aims to chart a path for the future, leveraging available data and trends to suggest potent future strategies. By recommending product enhancements or advocating for new functionalities in line with customer needs, your team can not only ensure continued customer loyalty but also open additional revenue streams.
So, enhance your customer success efforts by integrating this Expansion Deck template into your workflow. It's an efficient tool that puts data at the forefront, leading to the triple-win situation of satisfied customers, thriving customer success teams, and increased business revenue. And remember, when you lead with data, your chances of succeeding greatly improve!