Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

November 2023

Aaron Smith - does CS need its own MEDD(P)IC framework - https://lnkd.in/gVEpSz-D

Anika Zubair - how to transform satisfied customers into passionate advocates - https://lnkd.in/gp9pfCCA

Anika Zubair - what CS should be planning for in 2024 - https://lnkd.in/gX7DT8-W

Athif Mohammed - 5 phrases to avoid in CS - https://lnkd.in/g7jgxq97

Bob London - why customers are churning & not showing up to your meetings - https://lnkd.in/gw6t9wcv

Bob London - radically authentic discovery method principles - https://lnkd.in/gpVnqMGX

Dana Alvarenga - tips to combat ghosting season - https://lnkd.in/grEMXWcc

Dan Ennis - how to design a scaled customer success motion - https://lnkd.in/ghEk_JPT

Dan Ennis - the underrated CS skill of internal networking - https://lnkd.in/gJDqavVg

Daphne Costa Lopes - two ways any CS manager can start coaching - https://lnkd.in/gPNeZyzy

Daphne Costa Lopes - the importance of elasticity in CS orgs - https://lnkd.in/gJe6D2Re

Daphne Costa Lopes - how to better align customer success & marketing - https://lnkd.in/gh5UxQB5

Elizabeth Blass 🌻 - how to lose a customer in 10 ways - https://lnkd.in/gA_a6Her

Elizabeth Italiano - how to present a compelling case for budget to your CEO - https://lnkd.in/gJPkz5Zc

Elizabeth Italiano - how to be more sensitive of current circumstances that clients are facing - https://lnkd.in/gTiMiYGi

Elizabeth Italiano - why measuring only one Time to Value is a common trap - https://lnkd.in/gaKD-ZzT

Erika Villarreal - active listening - https://lnkd.in/gzy5rhSB

Erika Villarreal - takeaways from a discussion on customer success metrics - https://lnkd.in/g7upcf2a

Greg Daines - why to never use "yellow" customer health status and what to do instead - https://lnkd.in/g5zdBrV8

Greg Daines - 3 simple actions to start holding customers accountable - https://lnkd.in/gTFgB7dn

Greg Daines - 5-minute method for driving customer results - https://lnkd.in/gKV-9_dv

Hannah Brotherton 🧰 - biggest blocker to creating a scaled CS strategy - https://lnkd.in/gevRfgMR

Jan Young, MBA, CSPO, CSM - what you might be doing wrong that's causing you to miss targets - https://lnkd.in/gAs-FPgq

Jason Noble - moving towards customer value reviews - https://lnkd.in/gPZtt5ek

Jason Noble - old way vs new way of CS models - https://lnkd.in/gFxypMfC

Jay Nathan - three revenue-related analyses you can do to validated your 2024 budget for CS - https://lnkd.in/gN5dW7vU

Jeff Kushmerek - why CS should report to CRO - https://lnkd.in/gbnD5hrr

Jeff Kushmerek - template for approaching renewals - https://lnkd.in/gY2_aJVG

Johan Nilsson - how to turn a quarterly business review into a quality business review - https://lnkd.in/g8En9VqQ

Julie Fox - different ways to engage customers - https://lnkd.in/gRyhem-3

Maranda Dziekonski (she/her) -  metrics, meetings, and frameworks to look at to keep informed on where the business and CS Org stands - https://lnkd.in/gfduuf39

Markus Rentsch - framework for CSM on how to shift from being more strategic - https://lnkd.in/g8HD8yTd

Markus Rentsch - difference between good and bad CSMs - https://lnkd.in/grj26AUT

Markus Rentsch - 3 reasons why companies fail to eliminate churn in a sustainable way - https://lnkd.in/ggFFBCfb

Markus Rentsch - how to change your onboarding game - https://lnkd.in/gGkHV7QW

Matt Brown - learnings from conversations with CS leaders about the current state of CS - https://lnkd.in/gYvP34J8

Morgan Cooper - cliff notes on how to get into CS and also set yourself apart from a large pool of applicants - https://lnkd.in/ggwdhqkK

Morgan Cooper - how to help your company shift to being truly customer first - https://lnkd.in/gGcAm2TM

Morika Georgieva - the real value of CSMs - https://lnkd.in/g46f5V3J

Neha Singh - takeaways from John Gleeson article on the business of SaaS - https://lnkd.in/gxXq3F_R

Neha Singh - defining boundaries with customers - https://lnkd.in/gUFTXZYH

Rachel Provan - ways to segment customers beyond ARR - https://lnkd.in/gDkY3Q6C

Sam Kraus - how CS and sales work together to own post sales revenue - https://lnkd.in/gycwp2ji

Sara Bochino - the teams instrumental to ongoing scaled approaches - https://lnkd.in/gykaTWVe

Seán Reid - truths about using customer health scores as a KPI - https://lnkd.in/gjFm4Kpg‍‍

---

Don't miss our next monthly round-up! Make sure to sign up for the Matik newsletter to get this, and other great content, delivered to your inbox.

See last month's round-up