Matik helps us drive process improvements and efficiencies...[Our reps] should be working on account strategy, driving adoption, and building relationships. Because Matik is such a scalable and efficient tool, they're able to do more of that now.
[Matik] has also enabled us to more quickly iterate on data-driven content based on feedback from the field, which leads to a faster fine-tuning process for our narratives and more impactful stories!
Our CSMs are constantly telling us how Matik has changed the way they work. Being able to easily pull data-driven resources gives them the tools to have really impactful discussions with customers. … At this point, every CSM on the team would tell you that they could not do their job without Matik.
Matik is one of my favorite tools I’ve rolled out, and it’s also one of the easiest tools I’ve ever seen adopted. End users instantly understand why they should use it.
Calvin Multanen
Sr CS Ops Manager
at Greenhouse
“At this point, every CSM on the team would tell you that they could not do their job without Matik.”
As an ops team, we can ensure the data in the decks are accurate, which has in turn created less issues, and reduced the number of data questions we receive by 50%.
An internal solution is great if you have one template with no variation - basically just one story for all customers. But if you have anything beyond that, then you need a tool like Matik.
Matik allows us to be way more efficient in providing information that clients value. All while helping the team feel like their workload is manageable. They don’t distress when someone asks for this type of information.
[Matik] allowed someone like me, who does not have an intimate knowledge of our databases or schema structure, to lead the charge and implement the content, while only requiring minimal resources from the data and analytics teams.
Matik has been game changing for our business... This has led to a significant increase in our NPS scores and has improved customer retention in all segments.
Matik has allowed me to have meaningful conversations with extremely relevant & interesting data…even when I received invites to those last minute meetings, Matik has been my super hero, pulling multiple decks within minutes. I am not sure how the team managed to organise their work before Matik.
Francesco Silvestro
Customer Success Manager
at Glassdoor
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