Use this page to easily navigate to a session or the session of a specific speaker.

By Session

Opening Keynote

Untangling AI: What to Expect in the Future

How AI will Transform Customer Success: Reshaping Post-Sale Experiences and Preparing for the Future

AI & the CSM: The Day-to-Day of Leveraging AI in the Customer Journey

Integrating AI Into the Customer Success Tech Stack

AI-Powered Productivity: Elevating Customer Success to New Heights

ChatGPT in CS: A Practical Guide to Starting Your GenAI Journey

AI and Its Implications for Team Leaders: The Job Needs to Change and You Do Too

What is AI & Why the Hype?

Choosing the Right Approach to AI

How Personalization Can Amplify Your Digital Success Programs

AI-powered CS: The Ultimate Guide for CS Leaders

AI in Action: Strategies for Enterprise & Mid-Market CSMs

Workshop: How to Use AI to Turn Data into Insights

Workshop: How to Use AI to Create & Repurpose Content

For CS Execs / Leaders

Opening Keynote

Untangling AI: What to Expect in the Future

How AI will Transform Customer Success: Reshaping Post-Sale Experiences and Preparing for the Future

AI and Its Implications for Team Leaders: The Job Needs to Change and You Do Too

What is AI & Why the Hype?

Choosing the Right Approach to AI

AI-powered CS: The Ultimate Guide for CS Leaders

Workshop: How to Use AI to Turn Data into Insights

Workshop: How to Use AI to Create & Repurpose Content

For CS Teams

Opening Keynote

Untangling AI: What to Expect in the Future

AI & the CSM: The Day-to-Day of Leveraging AI in the Customer Journey

AI-Powered Productivity: Elevating Customer Success to New Heights

ChatGPT in CS: A Practical Guide to Starting Your GenAI Journey

What is AI & Why the Hype?

How Personalization Can Amplify Your Digital Success Programs

AI in Action: Strategies for Enterprise & Mid-Market CSMs

Workshop: How to Use AI to Create & Repurpose Content

For RevOps / CS Ops

Opening Keynote

Untangling AI: What to Expect in the Future

Integrating AI Into the Customer Success Tech Stack

AI-Powered Productivity: Elevating Customer Success to New Heights

ChatGPT in CS: A Practical Guide to Starting Your GenAI Journey

What is AI & Why the Hype?

How Personalization Can Amplify Your Digital Success Programs

AI in Action: Strategies for Enterprise & Mid-Market CSMs

Workshop: How to Use AI to Turn Data into Insights

By Speaker

Alana Stoltzfus - Senior Digital Growth Manager at Okta

Aliisa Rosenthal - Head of Sales at OpenAI

Allison Pickens - Founder & General Partner at The New Normal Fund

Andrew Lefevre - Head of Talent Insights at LinkedIn

Bo Sun - Head of Customer Success - North America at LinkedIn

Calvin Multanen - Manager, Customer Success Operations at Greenhouse

Chad Rosh - Team Lead, Customer Success at GaggleAMP

Connel Valentine - Director of Technical Services in Customer Success at RideCo

Daphne Costa Lopes - Head of Customer Success, UKI at Hubspot

Emilia D'Anzica - Managing Partner & Founder at Growth Molecules

Farzan Faramarzi - Enterprise Customer Success Manager II at Glassdoor

Grace Ge - Principal at Menlo Ventures

Hakan Ozturk - Founder at The Customer Success Cafe Newsletter

Jan Young - Founder & Chief Customer Officer at JanYoungCX

Jenn Snider - Sr. Technical Account Manager at Matik

John Gleeson - Founder & Managing Partner at Success Venture Partners

Kristen Hayer - Founder & CEO at The Success League

Mary Poppen - President at HRIZONS EX; former CCO at SAP & LinkedIn

Matt Sullivan - Technical Account Manager at Matik

Melissa Allen - Sr. Manager, Customer Success Operations at Okta

Mickey Powell - Co-Founder, Head of GTM at UpdateAI

Monica Perez - Head of Customer Success, Americas at Notion

Nik Mijic - Founder & CEO at Matik

• Opening Keynote
• Untangling AI: What to Expect in the Future

Peter Armaly - Vice President of Customer Success at ESG

Ralphie English - VP of Customer Success at Deepgram

Rod Cherkas - CEO at HelloCCO and Author of The CCO Playbook

Ryan Seams - Senior Director, Customer Success & Services at Mixpanel

Sonam Dabholkar - Director, Customer Success Operations at Gong

Spencer Davison - Head of Technical Account Management at Matik

Syed Hussain - VP of Customer Success / CX at Hummingbird

Zeya Yang - Partner at Andreessen Horowitz

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