There's a lot of amazing sessions at Matik's upcoming AI + Customer Success Summit! Are you trying to figure out which ones you should attend?

If you're a customer success executive or leader, here's the comprehensive list of sessions you will want to attend and that are geared towards you (there are 9!):

1. Opening Keynote

Come join to learn more about what to expect with the summit and hear the perspective of OpenAI's Head of Sales. Speakers include:

• Aliisa Rosenthal - Head of Sales at OpenAI
• Nik Mijic - Founder & CEO at Matik

Click here to add the session to your calendar.

More details here.

2. Untangling AI: What to Expect in the Future

AI is a hot topic and everyone is trying to figure out how to start using it. But what’s around the corner and how do you get ahead of it? Join this session to hear directly from VCs who have a bird’s eye view of AI trends and how various companies in their portfolio are thinking of using it. This panel includes VCs from Andreessen Horowitz (a16z), Menlo Ventures, Success Venture Partners, and The New Normal Fund. Speakers include:

• Nik Mijic - Founder & CEO at Matik [MODERATOR]
• Allison Pickens - Founder & General Partner at The New Normal Fund
• Grace Ge - Principal at Menlo Ventures
• John Gleeson - Founder & Managing Partner at Success Venture Partners
• Zeya Yang - Partner at Andreessen Horowitz

Click here to add the session to your calendar.

More details here.

3. What is AI & Why the Hype?

Are you skeptical about AI? Do you think AI is just ChatGPT? Are you wondering what AI has to do with Customer Success? In this session we will cover what AI is, why you should care about it, and what you should do with it.

Spoiler Alert:

AI is a transformational technology on the scale of automobiles, planes, radio, television, internet, and mobile. The hype is because it has started to "hockey stick". If you haven't thought about it or started to dig in on AI yet, NOW is the time to pay attention and get involved.

Speaker is Jan Young - Founder & Chief Customer Officer at JanYoungCX

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More details here.

4. How AI will Transform Customer Success: Reshaping Post-Sale Experiences and Preparing for the Future

AI will quickly change the way that you deliver your customer journey and how your teams work to achieve your business goals. This is true whether you are in Success, Support, Education, Implementation, Services or Customer Ops.

Are you ready for what’s coming and what you need to do to prepare?

Join Rod Cherkas, CEO of consulting firm HelloCCO and the author of The Chief Customer Officer Playbook, as he facilitates a conversation with post-sale and AI experts about how ChatGPT and AI will transform Customer Success.

In this discussion, our experts will share:

• How AI can help you optimize and streamline your internal processes  
• How AI can be used to deliver superior customer experiences
• How you should integrate AI into your 2024 strategy and fiscal plan
• What you should be doing right now to learn and test
• Potential challenges and ethical considerations when implementing AI

Speakers include:

• Rod Cherkas - CEO at HelloCCO and Author of The CCO Playbook [MODERATOR]
• Mary Poppen - President at HRIZONS EX; former CCO at SAP & LinkedIn
• Monica Perez - Head of Customer Success, Americas at Notion
• Ralphie English - VP of Customer Success at Deepgram
• Syed Hussain - VP of Customer Success / CX at Hummingbird

Click here to add the session to your calendar.

More details here.

5. AI and Its Implications for Team Leaders: The Job Needs to Change and You Do Too

AI is already having a significant impact in the way businesses of all sizes and in all sectors operate. Leaders (coaches) need to understand that their jobs must quickly evolve and the way they guide their teams forward will require them to call upon skills they either don’t possess or that they have until now rarely used. The people they lead need to see AI as a technology that can improve the products, services, and experience the company delivers to customers. Helping them make that mental connection between AI and improvements that customers feel, and the team’s vital role in ensuring that outcome is realized, is the job of the leader. That’s the premise of this session and attendees will come away from it with a framework and a few actionable steps for more effectively guiding their teams into the new AI-infused business landscape.

Speaker is Peter Armaly - Vice President of Customer Success at ESG

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More details here.

6. Choosing the Right Approach to AI

This session will provide a framework for thinking through different kinds of AI that are becoming available for CS leaders, and choosing when to apply them to various projects. We'll explore both internal and external uses of AI in CS as a part of this discussion. You'll come away with a practical structure that will help you decide on the AI approaches that fit your CS program.

Speaker is Kristen Hayer - Founder & CEO at The Success League

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More details here.

7. AI-powered CS: The Ultimate Guide for CS Leaders

AI is still an emerging priority for Customer Success Leaders pushing the customer-led growth function toward a digital future. Of those using AI, 75% report they started in just the past two years. Learn with Emilia D'Anzica on how to leverage AI quickly to scale your organization.

Speaker is Emilia D'Anzica - Managing Partner & Founder at Growth Molecules

Click here to add the session to your calendar.

More details here.

8. Workshop: How to Use AI to Create & Repurpose Content

Does your CS team struggle with translating data into insights? Are you trying to figure out how to get AI to do it for them (maybe even yourself)? Then you’ll want to attend this workshop, where we will practice using AI to create high-level takeaways and insights from data and its visualizations.

You’ll come away from this hands-on session with new data insights that you & your team can immediately use.

The below are not required to attend the workshop, but in order to get the most out of it:

- Bring a SQL query you’d like to optimize and work on

- Have a Google Slides or PowerPoint Presentation ready that includes data that you’d like to get insights on

- Bring a Google Sheet or Excel report of non-formatted, raw data you would want to leverage in a presentation

Speaker is Jenn Snider - Sr. Technical Account Manager at Matik

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More details here.

9. Workshop: How to Use AI to Turn Data into Insights

Have you tried leveraging AI to create content only to end up with a result that wasn't quite what you were looking for? Then you’ll want to join this workshop where we’ll practice using AI to create new pieces of customer-facing content, and repurpose pre-existing collateral.

You’ll come away from this hands-on session with content that you can immediately use.

The below are not required to attend the workshop, but in order to get the most out of it:

- Have access to a Google account (work or personal); if you don't have one, sign up for a free Google account.

- Bring a customer-facing presentation you want to work on; if you don't have one, we will have a sample presentation ready for you.

- Sign up for a free ChatGPT account.

Speaker is Matt Sullivan - Technical Account Manager at Matik

Click here to add the session to your calendar.

More details here.

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