Matik Monthly Jan 2026: Leveraging Digital for Customers
Stacy Wu
-
January 27, 2026
-
3 mins
Join Our Newsletter
This content first appeared in Matik Monthly, Issue #34 for January 2026. Stay up-to-date with our latest guides, templates, how-tos, and more by subscribing here or viewing past Matik Monthly issues. Great for Ops, CS, Sales, and Enablement teams who want practical resources they can put to work right away.
Matik Monthly January 2026: Leveraging Digital for Customer Success
Digital customer success is top of mind for many organizations, but what it means can differ from company to company. For some, it’s just sending emails on a cadence or maybe an in-product notification. If it’s done right though, it can be an incredibly robust program that leads to increased renewals and expansion. Remember, digital is a strategy, not just a channel. Don’t take it from us though, here are resources from digital CS experts that’ll help you get your digital strategy started or take it to the next level.
Digital + CS Summit Sessions
How should customer success teams approach digital today? The Digital + CS Summit brought together leaders across customer success to explore that question from multiple angles. These sessions cover frameworks, real world examples, and practical guidance for building digital programs that move the needle.
Driving Adoption and Retention through Personalized Digital Experiences
Erica Akroyd, Director of Scaled Customer Success and Education at Pendo.io, explores the key components of an effective digital customer journey and shares actionable strategies for reducing friction and enhancing retention.
Mapping the Digital Journey: Scaling Customer Success for Every Customer
Talia Root, Senior Manager of Digital Customer Success at Fullstory, focuses on the importance of mapping a comprehensive digital customer journey. She explores how teams can design and deploy targeted programs that support customers at scale.
Building a Digital CS Approach – Practical Steps for Success
This panel brings together customer success leaders who are actively building digital programs inside their teams. They discuss how digital strategies are being used to improve engagement, enhance personalization, and drive efficiency without sacrificing the customer experience.
Listen to this panel of CS Leaders →
What Is Matik and How It Automates Data-Driven Content
Matik’s AI automates timely, personalized, data-driven content for scalable customer programs. Teams can use Matik with minimal setup, pulling in relevant metrics and insights for content automatically.
Learn more about how Matik can help scale your customer programs.
Learn More →
From Around the Web: Perspectives on Digital Customer Success
These external resources explore how teams are thinking about digital customer success today, from strategy and journey design to personalization and scale.
The Four Pillars of Digital Customer Success
Alex Turkovic explains how to identify and build the four foundational pillars of a high‑impact Digital Customer Success program so you can deliver the right content at the right time and scale customer outcomes effectively.
What Should You Know About Digital Customer Success?
This article breaks down what digital customer success is, how it can lighten workloads with automation while still delivering personalized value, and how teams can adopt it effectively.
The Sweet Spot for Digital Customer Success
Customer Success Collective shows why blending timely, meaningful interactions with both digital tools and human insight is essential for scaling customer success in a way that drives real outcomes.
The Digital CX Podcast
This podcast brings together Customer Experience leaders and practitioners to explore the growing field of Digital CX through community-building and shared learning.
Subscribe to the Matik Monthly newsletter
Stay up to date with the latest tips, templates, webinars, and insights. The Matik Monthly newsletter delivers practical strategies and ready-to-use resources for CS, Ops, Sales, and Finance teams.
Subscribe now to receive:
- Curated newsletter resources and blog posts
- Free templates and webinar access
- Practical guides and how-to’s