Speakers:

• (Moderator) Rod Cherkas - CEO at HelloCCO & Author of REACH: A Framework for Driving Revenue Growth from Your Existing Customers
• Jeannine Crispino - Senior Vice President, Global Customer Success at 6sense
• Maranda Dziekonski - VP of Customer Success at ID.me
• Laurence Leong - Head of Scaled Customer Success at Okta
• Patrice Sawchuk - VP, Global Customer Success & Renewals at Salesloft

Customer Success leaders are under growing pressure to not just retain customers but drive expansion and revenue growth. AI, automation, and digital engagement are making this shift possible, helping teams scale efficiently while uncovering new opportunities.

In this panel, CS executives will share how they’re using technology and data to personalize customer experiences, retain customers cost-effectively, identify expansion potential, and demonstrate CS’s impact on revenue. Whether you’re refining your digital approach or scaling your team’s influence, you’ll walk away with actionable strategies to drive growth and long-term success.