Customer success is more than just a buzzword; it's a discipline that continues to shape how companies grow, retain, and delight their customers. As the field evolves, staying ahead means learning from those who are pushing boundaries, sharing innovative strategies, and setting new standards for customer experience.

We've curated a list of the top customer success influencers whose expertise, thought leadership, and practical advice are shaping the industry in 2025. These professionals are not only leading teams and organizations but also generously sharing their knowledge through speaking engagements, articles, podcasts, and industry events. Whether you're a veteran CS leader or just starting your journey, these voices offer inspiration and actionable insights to elevate your approach.

Meet the Influencers Driving Customer Success Forward:

- Adam Jay - Co-Founder & CEO at Revenue Reimagined

- Aditya Maheshwari - Senior Director of Customer Success at AppsFlyer

- Alex Raymond  - Founder at AMplify

- Alex Turkovic - Sr. Director, Customer Experience at Belfry

- Angeline Gavino- Executive Member at Pavilion

- Anika Zubair - Head of Customer Success at Griffin

- Anita Toth - Hidden Revenue Hunter at Hidden Revenue Hunters

- Arit Nsemo - Senior Director, Customer Success at Searchspring

- Bob London - Founder & Chief Listening Officer at BobLondon.co

- Bob Mathers - Speaker, Customer Success consultant & Coach at BMCX Consulting Inc.

- Carly Agar - Founder & CEO | Host of 'The Customer Success Career Coach' Podcast at Carly Agar Training

- Dan Ennis - Senior Manager, Scale Customer Success at Monday.com

- Daphne Costa Lopes - Head of Customer Success, UKI Hubspot

- Diana De Jesus - Founder at Strategic CS Labs

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- Elizabeth Blass - Chief Customer Officer at Karbon

- Elizabeth Italiano - Founder & CEO What Not To Do

- Emilia D'Anzica, MBA, PMP - Instructor at the University of Chicago Booth School of Business Executive Education

- Emma Lampert - Managing Director, EMEA and International at Formstack

- Greg Daines - CEO at ChurnRX

- Irit Eizips - Chief Customer Officer & CEO at CSM Practice

- Jan Young, MBA, CSPO, CSM - CEO & Founder at StepUpXchange

- Jay Nathan - Partner & Co-Founder at GreenShoot Innovation

- Jeff Breunsbach - Co-Founder at GrowthCurve.io

- Jeff Ignacio - Head of GTM Operations at Keystone AI

- Jeff Kushmerek - CEO and Founder at Infinite Renewals

- Justin Chappell - VP of Customer Experience at 6sense

- Karessa Parish - Senior Manager, Digital Customer Successat SchoolStatus

- Kristi Faltorusso - Chief Customer Officer at Client Success

- Maranda Dziekonski (she/her) - Vice President of Customer Success at ID.me

- Markus Rentsch - CEO at Remark-able

- Marley Wagner - Consultant, Digital Customer Success & Customer Marketing at Marley Wagner Consulting

- Neha Singh - Customer Strategy Consultant and Coachat Success and Beyond

- Nikola Mijic - CEO & Co-Founder at Matik

- Parker Chase-Corwin - CEO & Principal Consultant at Xperience Alchemy

- Pieter Boon - Co-Founder at ImpactPilot

- Rachel Provan - CEO and Founder at Provan Success

- Rod Cherkas - CEO and Founder at HelloCCO

- Sara Masson - VP of Customer Success at Novisto

- Sumi Jaiswal - Customer Success Leader, Influencer & Coach at Catalyst Software

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These influencers are redefining what it means to deliver value, foster loyalty, and drive growth through customer success. Their collective experience spans SaaS, consulting, education, and beyond, offering a wealth of perspectives for anyone looking to up their CS game.

Stay tuned to their insights and stories; they're shaping the future of customer success, one customer at a time.

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