Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations (aka CS ops)

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Wednesday, we'll bring you the CS ops content (all LinkedIn posts) that's getting the people talking and is the most insightful.

February 2024

Aditya Maheshwari - why you shouldn't trust customer health score blindly - https://lnkd.in/gvsicCmW
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Amanda Huffman - major components of customer success operations - https://lnkd.in/gztbpCRM‍

Annie Dean - why "CSMs all use CSP software" is a myth - https://lnkd.in/gXeE-w_X‍

Antti Nevalainen - which view to use when mapping customer journeys - https://lnkd.in/gUJdfDK6‍

Daphne Costa Lopes - how to take away the data crunch and manual work - https://lnkd.in/gxCJsS-5‍

Elizabeth Italiano - how to know if your CSMs or AMs are driving revenue effectively - https://lnkd.in/g7KYCkXp‍

Hannah Brotherton - why adoption is an operations problem - https://lnkd.in/g9naNZQ3‍

Jacki Leahy - top 5 revops trends for 2024 - https://lnkd.in/g8jKeY9Z‍

Jeff Breunsbach - measuring customer engagement - https://lnkd.in/gVnAxgn6‍

Matthew Volm - AI use cases for rev ops - https://lnkd.in/gb2QYeMA‍

‍Morgan Cooper  - how to use ticket/support analysis to improve CS processes - https://lnkd.in/gXGEczzp‍

Natalie Furness - difference between revops and system administration - https://lnkd.in/gy2Ji82v‍

Natalie Furness - how revops departments can help increase profit margins - https://lnkd.in/g9GvZbhu‍

Seán Reid  - customer renewal risk rate predictor - https://lnkd.in/g6rdQ69d‍

Tony Sternberg - when to buy vs build a tool - https://lnkd.in/gp8_FvPY

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