Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations (aka CS ops)

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Wednesday, we'll bring you the CS ops content (all LinkedIn posts) that's getting the people talking and is the most insightful.

January 2024

Anita Toth - ways to segment customers for analysis - https://lnkd.in/gubnnZic

Arit Nsemo - working with rev ops as a CSM - https://lnkd.in/gsdTtrDA

Daphne Costa Lopes - questions to ask yourself before automating processes - https://lnkd.in/g-KmXaWJ

Elizabeth Italiano - leveraging 'look-a-like' customers in churn & retention analysis - https://lnkd.in/g3u98UvW

Emilia D'Anzica, MBA, PMP - the need for a customer success platform - https://lnkd.in/gAeeAinA

‍Erika Villarreal - how to calculate EOY metrics in 5 easy steps - https://lnkd.in/gx9r8rhV

Hannah Brotherton 🧰 - how to organize your Process Improvement Team - https://lnkd.in/gGdBHjPS

Hannah Brotherton 🧰 - why operations is more than just about tools, process, and data - https://lnkd.in/gdaVkTg2

Hannah Brotherton 🧰 - how to decide which tools are 'must haves' vs 'nice to haves' - https://lnkd.in/gBRunFf6

Hannah Brotherton 🧰 - why it's important to ask stakeholders 'what is the use case' - https://lnkd.in/gJMPpsxP

Jessica Foley - how to balance immediate needs and proactively preparing for the future - https://lnkd.in/gyDDsDFM

Jessica Foley - 8 skills every CS ops leader - https://lnkd.in/gDgDrQAS

Maranda Dziekonski (she/her) - four things you should measure and improve in the "Year of Efficiency" - https://lnkd.in/gRpwHUZ2

‍Markus Rentsch - creating a 360 view of the customer - https://lnkd.in/gnyjXfse

Matthew Volm - tools/software to support the implementation and onboarding process - https://lnkd.in/grqD5FM7

Matthew Volm - CS compensation - https://lnkd.in/gnmMGZE9

Matthew Volm - how to set rev ops goals - https://lnkd.in/gtyNtCXC

Natalie Furness - Revenue Operations - the revops method to reducing churn - https://lnkd.in/gQbZVaHe

Rachel Provan - ways to segment customers beyond ARR - https://lnkd.in/gRaC5hBw

Rosalyn Santa Elena - the truth about CRM data - https://lnkd.in/g6i2qDZu

‍Sumi Jaiswal - indicators that you need CS operations team - https://lnkd.in/gTSHNfxs

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