Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations (aka CS ops)

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Wednesday, we'll bring you the CS ops content (all LinkedIn posts) that's getting the people talking and is the most insightful.

April 2024

Aditya Maheshwari - why shadowing a CSM should be part of your onboarding - https://lnkd.in/gvfzHh2m

Anika Zubair - the secret sauce of CS strategy - https://lnkd.in/dPfYK8_4

Dan Ennis - how to leverage data in designing a scaled CS motion - https://lnkd.in/gBB-hCpz

Eddie Reynolds - why CS ops is critical - https://lnkd.in/gpbQ4efA

Elizabeth Italiano - how to levereage win-loss analysis in CS - https://lnkd.in/diUbpWyG

Elizabeth Italiano - updating your legacy capacity planning models - https://lnkd.in/gV6VAAff

Elizabeth Italiano - what a solid forecasting process entails - https://lnkd.in/grMNaKH5

Emilia D'Anzica - top 6 considerations when selecting & implementing a CS platform - https://lnkd.in/g_9HPtpX

Jeff Breunsbach - primary vs secondary segmentation - https://lnkd.in/gTra32cj

Jeff Kushmerek - top 5 tips on how to forecast SaaS renewals - https://lnkd.in/gvaRDu8w

Maranda Dziekonski - four measurements to improve in the “year of efficiency” - https://lnkd.in/gTw5WjXc

Marley Wagner - why you don’t have to wait until you have usage data to start building out a digitalCS program - https://lnkd.in/dZtyFChH

Rachel Provan - three components of effective segmentation - https://lnkd.in/g3BZwJ3U

Sara Masson - including billing in customer health score - https://lnkd.in/gmhKUwWS

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