Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations (aka CS ops)

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Wednesday, we'll bring you the CS ops content (all LinkedIn posts) that's getting the people talking and is the most insightful.

March 2024

Annie Dean - should CSMs be compensated like sales if they are doing upsells and renewals - https://lnkd.in/gKXUmRBB
Annie Dean - total cost of ownership - https://lnkd.in/g2x4sYB5
Dan Ennis - practical learnings from building a scale CS motion - https://lnkd.in/gKZ9zKyY
Daphne Costa Lopes - 5 metrics to run a successful CS business - https://lnkd.in/gnxT_MdX
Daphne Costa Lopes - how AI is going to transform the day-to-day of CSMs - https://lnkd.in/gM4Wn4Xu
Diana De Jesus - insights from direct and indirect data - https://lnkd.in/gg3EVRyy
Elizabeth Italiano - avoiding happy ears when forecasting - https://lnkd.in/gRBSn_Pu
Jacki Leahy - getting your processes adopted - https://lnkd.in/gKgeMRr8
‍Jeff Kushmerek - how CS and RevOps can work together - https://lnkd.in/gGxcaHcW
Johan Nilsson - a better way to capacity plan - https://lnkd.in/dzEbF4EE
‍Justin Chappell - why tools are not enough to fix broken processes - https://lnkd.in/dA_UhZfc
‍Markus Rentsch  - predicting customer renewals - https://lnkd.in/gVM93eCP
‍Markus Rentsch  - the 5-why way to analyze churn - https://lnkd.in/da_QE6VM
Sumi Jaiswal - the not-so-secret identity of digital customer success - https://lnkd.in/dv5eEBXD

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