Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every week, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

June 2024

Arit Nsemo - where to start if you're struggling to forecast churn - https://lnkd.in/g_tEJBi5

Dan Ennis - the pitfall of measuring efficiency without measuring success - https://lnkd.in/gg3iGnRs

Dan Ennis - spicy take: we can be too quick to say that CS is the responsibility of the whole company - https://lnkd.in/gBRZm4kz

Daphne Costa Lopes - don't turn CS into a Ponzi scheme - https://lnkd.in/gtz5rZeS

Diana De Jesus - suffocating your clients - https://lnkd.in/gcDxGFyu

Elizabeth Italiano - renewal pipeline inspection process - https://lnkd.in/gdnyv-nu

Elizabeth Italiano - why you can't rely on customer health scores when assessing renewals - https://lnkd.in/g8GZdeFG

Elizabeth Italiano - top 3 false positives that lead to failed renewals - https://lnkd.in/gqr9bj69

Eddie Reynolds - Salesforce playbook to drive more expansion - https://lnkd.in/gkwZNj6B

Jay Nathan - why concierge customer service is an expensive and inefficient way of delivering basic service to customers - https://lnkd.in/g5TgSPNK

‍Jeff Kushmerek - 4 easy ways to prevent churn from onboarding too long - https://lnkd.in/gAfrEy2c

Kristi Faltorusso - why CSMs should stop commiserating with customers - https://lnkd.in/gRRkHFnN

Markus Rentsch - how CSMs can adapt before the old ways become obsolete - https://lnkd.in/gvqiMEi2

Matt Brown - 2 questions to ask after onboarding that tells you more than CSAT or NPS - https://lnkd.in/gSKW-TEk

Rachel Provan - how not to set your CS team up for failure when it comes to owning cross-sell/upsell - https://lnkd.in/g2mVE5MZ

Rachel Provan - how support and success can help each other - https://lnkd.in/gStx4EHs

Saahil Karkera - how to change being perceived as customer support - https://lnkd.in/gzzRx5ZT

Rachel Provan - why focusing on just ARR for segmentation is the wrong thing to do - https://lnkd.in/g5qHJwre

Rosalyn Santa Elena - iterative approach to getting started - https://lnkd.in/gVwXkn