Join this panel discussion to learn about the intricacies of scaling customer success teams from an operational standpoint. The panel will explore the various aspects of ops strategy that come into play when expanding the reach and impact of customer success initiatives, whether it’s doing more with less or supporting smaller accounts.

This panel discussion will dive into:

- How CS leaders can leverage ops

- How to get started when it comes to scaling a CS team

- The role of automation in scale

- How to approach a digital strategy

- Where AI fits into scale

Speakers:

Justin Chappell - VP Customer Experience at 6sense Inc.

Melissa Allen - Director, Customer Success Operations at Okta

‍Nik Mijic - Founder & CEO at Matik

Rosa Gandler - Senior Director, Customer Revenue Operations at Greenhouse Software

Rosalyn Santa Elena - Founder and Chief Revenue Operations Officer at The RevOps Collective

Thuy Pham - Manager, CS Ops Strategy & Systems at LinkedIn

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