Speaker: Jan Young - Founder & CEO at StepUpXchange

Investors now prioritize profitability, efficiency, and growth, making ARR per Employee a key success metric. To help our companies thrive, Customer Success must evolve, integrating Digital CS and AI to scale revenue without scaling headcount. But this isn’t just about automation or AI—it’s about how CS leaders drive strategic impact.

In this session, we’ll explore:
- How Digital CS powered by AI enhances customer engagement, expansion, and revenue alignment
- Use cases for AI-driven segmentation, proactive risk management, and automated success pathways
- How our shifting economics, data-driven insights, and Digital CS strategies are redefining CS business leadership

Join us to reimagine Digital CS for the AI era—where humans lead, AI amplifies, and CS drives measurable business success.

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