AI is a hot topic and everyone is trying to figure out how to start using it. But what’s around the corner and how do you get ahead of it? Join this session to hear directly from VCs who have a bird’s eye view of AI trends and how various companies in their portfolio are thinking of using it. This panel includes VCs from Andreessen Horowitz (a16z), Menlo Ventures, Success Venture Partners, and The New Normal Fund.

AI will quickly change the way that you deliver your customer journey and how your teams work to achieve your business goals. This is true whether you are in Success, Support, Education, Implementation, Services or Customer Ops.

Are you ready for what’s coming and what you need to do to prepare?

Join Rod Cherkas, CEO of consulting firm HelloCCO and the author of The Chief Customer Officer Playbook, as he facilitates a conversation with post-sale and AI experts about how ChatGPT and AI will transform Customer Success.

In this discussion, our experts will share:

• How AI can help you optimize and streamline your internal processes  
• How AI can be used to deliver superior customer experiences
• How you should integrate AI into your 2024 strategy and fiscal plan
• What you should be doing right now to learn and test
• Potential challenges and ethical considerations when implementing AI
  

If you’re wondering how you, a CSM, should be using AI in your day-to-day interactions with customers, this session is for you. Hear from top CS leaders on how they are planning to help their CSMs, and themselves, use AI to enhance customer relationships and uplevel the whole customer journey. Panelists include customer success innovators from Mixpanel, Glassdoor, Hubspot, and RideCo.

While customer-facing teams are racing to implement AI and start leveraging it throughout the customer journey, it falls on operations teams, like revops and CS ops, to help make sure they are doing so thoughtfully and carefully. A new technology like AI can add tremendous value, but it also requires an objective approach that considers how it’s used and potential implications. Hear what ops leaders from Okta, Greenhouse, Gong, and LinkedIn have to say about integrating AI into tech stacks and where they see the opportunity being unlocked.

AI is already having a significant impact in the way businesses of all sizes and in all sectors operate. Leaders (coaches) need to understand that their jobs must quickly evolve and the way they guide their teams forward will require them to call upon skills they either don’t possess or that they have until now rarely used. The people they lead need to see AI as a technology that can improve the products, services, and experience the company delivers to customers. Helping them make that mental connection between AI and improvements that customers feel, and the team’s vital role in ensuring that outcome is realized, is the job of the leader. That’s the premise of this session and attendees will come away from it with a framework and a few actionable steps for more effectively guiding their teams into the new AI-infused business landscape.

In this highly anticipated session, Hakan will share his expertise and insights on leveraging AI to take your productivity to new heights.

Discover how AI-driven analytics and automation can revolutionize Customer Success with real-life examples and practical advice, providing you with invaluable insights.

As the founder of TheCScafe.com, the weekly Customer Success AI Newsletter, and TopCSjobs.com, the leading job board exclusive to Customer Success opportunities, Hakan Ozturk is dedicated to empowering CS professionals on their path to success.

Don't miss this transformative session. Boost your productivity with AI!

Discover the transformative power of ChatGPT in the world of Customer Success. This engaging and interactive session will open your eyes to the potential of ChatGPT to revolutionize your daily tasks, customer interactions, and career.

By attending this live session, you'll gain:

• A solid understanding of ChatGPT and its potential to elevate your skills and experience
• Practical knowledge on integrating ChatGPT into your work for improved efficiency and productivity
• Expert insights on crafting effective prompts to get the most accurate and relevant responses from ChatGPT
• A live demonstration of ChatGPT in action, showcasing real-world applications for customer success managers
• Inspiration to explore the future of AI in customer success and the opportunity to become an early adopter in your organization

Are you skeptical about AI? Do you think AI is just ChatGPT? Are you wondering what AI has to do with Customer Success? In this session we will cover what AI is, why you should care about it, and what you should do with it.

Spoiler Alert:

AI is a transformational technology on the scale of automobiles, planes, radio, television, internet, and mobile. The hype is because it has started to "hockey stick". If you haven't thought about it or started to dig in on AI yet, NOW is the time to pay attention and get involved.

This session will provide a framework for thinking through different kinds of AI that are becoming available for CS leaders, and choosing when to apply them to various projects. We'll explore both internal and external uses of AI in CS as a part of this discussion. You'll come away with a practical structure that will help you decide on the AI approaches that fit your CS program.

Learn how Okta has embedded personalization into their digital-led customer success experiences and how AI can drive personalization to the next level.

AI is still an emerging priority for Customer Success Leaders pushing the customer-led growth function toward a digital future. Of those using AI, 75% report they started in just the past two years. Learn with Emilia D'Anzica on how to leverage AI quickly to scale your organization.

A deep dive into how AI can be leveraged to enhance & transform how you work with enterprise & mid-market segments.

This session isn't just about understanding AI—it’s a deep dive into how AI can be leveraged to enhance your daily tasks and transform your customer relationships. Through relatable examples and actionable strategies, this session will empower you to integrate AI into your everyday workflow. A must-attend session for both aspiring and veteran CSMs.

Does your CS team struggle with translating data into insights? Are you trying to figure out how to get AI to do it for them (maybe even yourself)? Then you’ll want to attend this workshop, where we will practice using AI to create high-level takeaways and insights from data and its visualizations.

You’ll come away from this hands-on session with new data insights that you & your team can immediately use.

The below are not required to attend the workshop, but in order to get the most out of it:

• Bring a SQL query you’d like to optimize and work on
• Have a Google Slides or PowerPoint Presentation ready that includes data that you’d like to get insights on
• Bring a Google Sheet or Excel report of non-formatted, raw data you would want to leverage in a presentation

Have you tried leveraging AI to create content only to end up with a result that wasn't quite what you were looking for? Then you’ll want to join this workshop where we’ll practice using AI to create new pieces of customer-facing content, and repurpose pre-existing collateral.

You’ll come away from this hands-on session with content that you can immediately use.

The below are not required to attend the workshop, but in order to get the most out of it:

• Have access to a Google account (work or personal); if you don't have one, sign up for a free Google account.
• Bring a customer-facing presentation you want to work on; if you don't have one, we will have a sample presentation ready for you.
• Sign up for a free ChatGPT account