Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

March 2024

‍Anita Toth - poor fit customers - https://lnkd.in/giFaZECk
‍Anita Toth - why you need to aim higher than "satisfaction" - https://lnkd.in/g6yNjy_T
Antti Nevalainen - how to seamlessly integrate automation while preserving the authenticity of human interaction in the customer journey - https://lnkd.in/gxTWPQdW
Arit Nsemo - ways to get access to stakeholders outside of just your champion - https://lnkd.in/g4QPEAQV
Arit Nsemo - working with product teams - https://lnkd.in/gnNjtD5C
Bob Mathers - the what, why, how of customer advisory councils - https://lnkd.in/gSibiYeu
Bob Mathers - what to do when your champion at a big company leaves - https://lnkd.in/g24HfbtW
Brittany Casey - the hats you wear as a CSM - https://lnkd.in/gKCrWK_4
Dan Ennis - 5 takeaways from the "Scaling your CS team and your mindset" session - https://lnkd.in/gj48hY8v
Dan Ennis - the drawbacks of "don't want to be too salesy" mindset - https://lnkd.in/gacavA89
Dana Alvarenga - connecting customer-led growth with value realization - https://lnkd.in/gtr6Vm_p
Dana Alvarenga - why customer advocacy matters - https://lnkd.in/gWvm8sa7
Daphne Costa Lopes -  why CS will look more like media in 10 years - https://lnkd.in/gkMdwzsx
Daphne Costa Lopes - customer success & the gender pay gap - https://lnkd.in/gqKaEg4F
Daphne Costa Lopes - how to approach value delivery to suit the customers' needs - https://lnkd.in/g_PXUGf9
Daphne Costa Lopes - renewal planning prioritization quadrant - https://lnkd.in/gay7Usz9
Daphne Costa Lopes - the case for customer success - https://lnkd.in/gE7Nrvaz
Diana De Jesus - AI tools to save time - https://lnkd.in/gqeQCutH
Diana De Jesus - how to turn things around you feel like your customers don’t find value in working with you as their CSM - https://lnkd.in/gr3eubzx
Diana De Jesus - women in CS to follow - https://lnkd.in/gDz4W27V
Elizabeth Italiano - the story of a renewal gone wrong - https://lnkd.in/g7Vdk5DB
‍Erika Villarreal - 15 remarkable women in CS - https://lnkd.in/gaVBB9Fs
‍Greg Daines - 9 ways pricing impacts churn - https://lnkd.in/g8Z-YP4C
‍Greg Daines - why blaming the customer is not a valid excuse - https://lnkd.in/g5JxiyGc
‍Greg Daines - why sales is not to be blamed for churn - https://lnkd.in/gdRJ68MY
‍Jeff Kushmerek - how to go from cost center to profit center - https://lnkd.in/gCm_JDtK
Joe Kelly - how to success plan for your customer kickoff call - https://lnkd.in/gzB-D5Nh
‍Julie Fox - why you need DCS to create exceptional customer experiences at scale - https://lnkd.in/gwTP8-mu
‍Justin Chappell - why a well-defined Customer Lifecycle (Buyer and Customer Journey combined) is crucial as you roll out a digital-first program - https://lnkd.in/gUVB-tZu
Loyd Vidal - what a great CSM does when they see a customer is at risk - https://lnkd.in/gvkcwnmc
‍Maranda Dziekonski - approaching convos around price increases - https://lnkd.in/gTNmETGm
‍Markus Rentsch  - sales vs CS when it comes to customer discovery responsibilities - https://lnkd.in/gNNKNdAa
Marley Wagner - how the why behind digital CS has evolved - https://lnkd.in/gxbMkJzS
Michi Hu Pezeshki - what to do when a customer refuses to engage - https://lnkd.in/gCaxVthU
Munish Gandhi - objections to CS owning GRR as their core metric - https://lnkd.in/gXX4hjpN
‍Neha Singh  - are you marketing enough to existing customers - https://lnkd.in/gtxDW7id
‍Neha Singh  - ideas for engaging customers in a way that moves business forward - https://lnkd.in/gTgfXa3K
Nik Mijic - takeaways from a recent dinner with CS execs and leaders - https://lnkd.in/gG-CRtuK
Parker Chase-Corwin - the 5 pillars of digital engagement you need before moving ahead with a digital CS motion - https://lnkd.in/gzCSYVEx
Rachel Provan - questions to ask during our kick off call - https://lnkd.in/gxkUnAMe
Rich Galwas - first things every CSM should do when they land at a new company - https://lnkd.in/g-xH3eNu
Sara Masson - how to sanity check if you have your customer's attention in convos - https://lnkd.in/gq2bprty
‍Seán Reid  - the three categories companies evaluate software during economic hardships - https://lnkd.in/ghap-B9M
Sumi Jaiswal - 5 ways for every CSM to become a Consultant - https://lnkd.in/gGESBggS

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