Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

April 2024

Alex Turkovic - framework for prompting ChatGPT - https://lnkd.in/gzR4y5Tt

Anita Toth - customer churn factors that are beyond your control - https://lnkd.in/gngj7hZF

Annie Dean - impact of usage pricing on CS - https://lnkd.in/gasbbJ68

Annie Dean - removing customers that don’t serve your business - https://lnkd.in/gdpbM28K

Annie Dean - tips to navigate price increases - https://lnkd.in/gfUGky9F

Arit Nsemo - conducting a quarterly churn meeting - https://lnkd.in/gbktRgTH

Arit Nsemo - things to do when a customer demands to speak to the manager - https://lnkd.in/ggrMThuK

Arit Nsemo - what every csm should know off the top of their head - https://lnkd.in/gRYmUkgj

Arit Nsemo - why it's important to act your (company's) age - https://lnkd.in/geJkpBTd

Bob London - how to be more "opportunity-aware" - https://lnkd.in/gWqmWtU4

Bob Mathers - a different approach to customer success - https://lnkd.in/gecj9Sgp

Brittany Casey - 5 methods for CSMs to avoid getting in the dreaded oversold situation - https://lnkd.in/g_G7fqKt

Dan Ennis - increase your impact with operational rigor - https://lnkd.in/gqqyeu2T

Dan Ennis - questions to ask to determine if you should use a digital-led or human-led channel - https://lnkd.in/gmEwWhig

Dan Ennis - underrated CSM skill: internal networking - https://lnkd.in/gpBPSBSj

Dan Ennis - what you can control in this economic climate - https://lnkd.in/ggFcF-yd

Daphne Costa Lopes - 3 tips to becoming strategic - https://lnkd.in/gkqk599r

Daphne Costa Lopes - circles of influence - https://lnkd.in/giKvhQwV

Daphne Costa Lopes - making executive sponsor programs not suck - https://lnkd.in/gdy6qxH5

Daphne Costa Lopes - why executives aren't showing up to your Business Reviews - https://lnkd.in/gW4D_x_8

Daphne Costa Lopes - why you can't upsell your way out of churn - https://lnkd.in/gxk9zC-9

Diana De Jesus - why CSMs shouldn't have to figure out how to articulate the value of your service - https://lnkd.in/gwqxhgY8

Eddie Reynolds - SalesForce plays on how to double spend on new customers  - https://lnkd.in/gHxPMeVv

Elizabeth Blass 🌻 - CS leadership lessons inspired by Love & Basketball - https://lnkd.in/gphUUjnE

Elizabeth Italiano - bad customer fit program - https://lnkd.in/gvHytmth

Elizabeth Italiano - does pay match your performance - https://lnkd.in/gPmWhEv3

Elizabeth Italiano - downside to AEs owning expansion - https://lnkd.in/gWWmPGqz

Elizabeth Italiano - two hard truths about why companies often don’t listen to their customers - https://lnkd.in/gRYAz5Rr

Emilia D'Anzica - what happens when you stop calling your customers 'accounts' & start addressing them as humans - https://lnkd.in/gx2hvMAR

Greg Daines - 5 eye-opening lessons from analyzing 1.8M customers - https://lnkd.in/gcpB_8Y6

Greg Daines - how the worst customer he ever had changed his perspective on customer success - https://lnkd.in/gs8My7eU

Jeff Kushmerek - strategies for building strong partnerships - https://lnkd.in/gkZ2mbjb

Jeremy Donaldson - introducing a customer to the team - https://lnkd.in/gJY4xSwA

Jeremy Silver - 10 ways you can communicate more effectively with customer executives - https://lnkd.in/gremrfTj

Jeremy Silver - product impact on the efficiency of the CS org - https://lnkd.in/dUMV5xqf

Morgan Cooper  - alignment meetings - https://lnkd.in/gANsA6mZ

Neha Singh  - rookie mistakes made when building relationships with customers - https://lnkd.in/gJuvPCvM

Parker Chase-Corwin - 3 phrases all CSMs need to immediately eliminate from their repertoire - https://lnkd.in/g96H6RSt

Parker Chase-Corwin - performing an expectations audit - https://lnkd.in/gHAD3B7x

Rachel Provan - first steps you should take in your new CS leadership role - https://lnkd.in/g_mgJdcb

Rachel Provan - the secret to getting more buy in - https://lnkd.in/ggkvAd4k

Sara Masson - identifying risk during onboarding - https://lnkd.in/g_HFBVPN

Sara Masson - multi-threading - https://lnkd.in/gYQYgAYG

Seán Reid  - using GRAPES to build a renewal pipeline - https://lnkd.in/gYvx3cRV

Sumi Jaiswal - customer success plan template - https://lnkd.in/gfe2jynS

Sumi Jaiswal - shifting the business review back to the customer - https://lnkd.in/gqSpgfQu

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