Customer Success Top Influencers

"The CS community is such a welcoming and giving community. I personally have learned a lot from people who share their perspectives here. I post and share on LinkedIn because I believe in the power of shared experiences. I want to give back by sharing my own journey, experiences and lessons learned, hoping they resonate with someone navigating similar challenges. You never know—your post might reach someone who really needed to hear it that day. Customer Success is still a young and evolving industry—one that’s often misunderstood by those outside its circle. I see this as an opportunity to shine a light on the unique challenges CS professionals face, educate adjacent industries and elevate the conversation around its impact. I hope my posts inspire fresh ideas, spark meaningful discussions and contribute to shaping the future of the CS industry for the better."

"I started posting on LinkedIn because I remember several moments throughout my Customer Success career where I felt lost, alone and like I couldn't find any real advice or direction. But then slowly I started finding folks on LinkedIn whose content truly helped me. It was like they knew exactly what I needed to hear! Then I thought, wow, what if I could be that person to someone else? So now my reason for continuing to post on LinkedIn is to help CS pros feel less alone, and feel empowered to grow their careers in a way that fulfills them."

"I’m posting on Linkedin to raise awareness about the incredible growth potential of CS and to share the strategies and tools to seize it."

"CS is more important than ever for SaaS businesses and still we have a long way to go to get to a proven, consistent way of working in CS. So I like to share the learnings as a CS leader & from working with our customers with the LI community so we can benefit and get better together"

"I post and share on LinkedIn to contribute to the Customer Success community by sharing insights, strategies, and lessons learned throughout my career. It’s a platform to exchange ideas, build connections, and inspire others who are navigating similar challenges. I believe in giving back to the community that has helped shape my growth and using my voice to spark meaningful conversations about scaling teams, driving revenue, and creating customer-centric strategies."

"I post on LinkedIn in the spirit of 'showing my work' and sharing the things that I am building as well as the lessons I am learning. The more we share with each other, the better we all become collectively and so I try to do my little part in that massive equation."

"I'm here to find my people - not to build 50K followers, but to connect and share with a specific group people that want to do propel CS forward. Hope that helps."

"I post and share on LinkedIn because I've benefited so much from others' voices, and I want to give back to a community that has helped shape my professional career. I also share because I know how often I was asking questions that were answered by other people "thinking out loud." So I use this platform to bring clarity to my own thoughts and perspective, and bring people along on my journey."

"When I started sharing, I was building my consulting/coaching practice for new CS Leaders, and founders who were switching away from founder led sales/post sales, so I found it was a good way to speak to them directly, sharing things I'd learned along my journey with building and scaling processes and teams. As I've continued, I've realized that sharing my knowledge has built a community, and I love the idea that someone learns something or takes away something to think about from what I'm writing. I also learn so much from the people I follow, so contributing and "paying it forward" has become as important to me as raising awareness for how I can help leaders and founders as they grow. "

"I post and share on LinkedIn because I see a gap in the kind of insights that truly drive growth and transformation in Customer Success. My goal is to go beyond surface-level advice, offering actionable strategies that empower leaders to think differently and achieve meaningful results. I’m passionate about building a community where fresh ideas and real-world impact come together to inspire growth and learning."

"When I began my career in Customer Success in 2012, resources were scarce, and knowledge-sharing felt exclusive to the San Francisco Customer Success community. It was hard to find accessible insights or guidance. I promised myself that if I ever had knowledge or experience that could help others, I would share it freely. In 2016, I started showing up on LinkedIn to honor that commitment. Over time, this mindset of selfless giving not only allowed me to share best practices but also helped me build a personal brand and a voice that advocates for the Customer Success community. For me, it’s all about paying it forward and creating a space where anyone—regardless of their location or experience—can learn, grow, and thrive in this incredible profession."

"I post on LinkedIn primarily because I love to teach and I love to learn. I've have found that LI gives me reach to folks both in my network who I don't interact with every day and to new amazing connections. It sparks conversations, debates, and rich conversations that I wouldn't otherwise get to experience. It opens up my world significantly, and keeps me informed and growing, while hopefully also giving back along the way."

"I started posting on Linkedin just because I love writing and had so many thoughts about CS and leadership, and was looking to connect with others and share best practices. I'm a big believer in helping others on the way up, and sharing the things I wish I had known so it feels great to know I'm helping people. Now it's not only allowed me to create my own business, but find some of my closest friends."

"I've grown tremendously through the help of so many mentors in the industry - and I'm so grateful for each of them. I want to pay it forward however I can. For me, that looks like mentoring people whenever possible, and trying to share key insights I've learned widely through mediums like LinkedIn!"